Client
- Ethics, Professionalism and Integrity [Mission, Vision & Values]
RCMP services will be based on consultation
and joint planning with clients and community partners such as: governing
bodies and community consultative, professional, service, and other groups.
Service to the general public will be provided
at all times in a courteous, helpful, and culturally sensitive manner.
As obliged by law and to any further extent
possible, RCMP services will be available in both official languages and,
where the situation so warrants in respect to other languages, interpreters
will be used.
Mission Statements will be clearly displayed
in the public reception areas of all RCMP buildings and the predominant languages
of the community.
Bearing in mind the needs for security, the
public areas of RCMP facilities will be clean, in good repair, welcoming and
accessible to all.
Information will be released unless it compromises
privacy legislation, investigational information and techniques, suspects'
rights or sources of confidential information.
The RCMP will willingly give advice and assist
in the resolution of complaints against the RCMP or its employees, and all
complainants will be kept informed of progress.
RCMP personnel will take a lead role in the
development and implementation of crime prevention programs appropriate to
the needs of the community.
Response to all calls for service will be addressed
according to priorities based on the needs of the community and other operational
demands.
Patrols will be directed to the active resolution
of community problems and concerns.
All investigations will be conducted in a professional
manner and will be based on principles of law and ethics.
Emergency police service will be accessible
24 hours a day, each day of the year, and other services will be available
during hours clearly displayed at all locations.
All victims and witnesses will be treated with
sensitivity and understanding and offered referral to other helping agencies.
There will be at least one follow-up contact
with a complainant, victim or witness in need.
All persons detained in custody will be treated
with fairness and dignity, provided necessary services and, to the utmost
of RCMP ability, prevented from harming themselves.
The RCMP recognizes that it will be held accountable
for the application of these service standards.
Client
- Ethics, Professionalism and Integrity [Mission, Vision & Values]