Death notification

When you are called to notify a family member of the death of a next-of-kin, consider the following guidelines:

		Preparing
		Notifying the next-of-kin

Preparing (Death notification)

1. Find out the following information before you tell someone about the death of a loved one:
   • time and place of the death
   • cause of the death
   • the location of the victim's belongings
   • name and telephone number where the body is
   • where and when to identify the body
   • time and place of the autopsy
2. Find another person to attend with you.
3. Plan your words and rehearse them.

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Notifying the next-of-kin (Death notification)

1. Introduce yourself at the door and ask to come in.
2. Say, "I have some very bad news for you," to prepare them for your news.
3. Tell them of the death directly and simply.
4. Tell them the facts you know and where to get more information.
5. Don't hug them but let them hug you if they need to. Don't shy away.
6. Let them talk while you listen. Don't judge.
7. Stay with them until:
   • a relative, friend, or neighbour is there, or
   • you refer them to a professional such as clergy, counsellor, or funeral director, or
   • you decide they are coping
8. Leave them your card.
9. Record the details of the interview.

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